Terms & Conditions

Terms and Conditions for Saracino Dolci

By accessing or purchasing products from Saracino Dolci at www.saracinodolci.co.uk, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order. If you do not agree with these terms, do not use the website or purchase any products.

1. Definitions

• “We”, “Us”, “Our” refers to Saracino Dolci Ltd.
• “You”, “Your” refers to the customer or user accessing the website.
• “Products” refers to the goods available for sale on the website.
• “Website” refers to www.saracinodolci.co.uk.

2. Eligibility

• You must be at least 18 years of age to use this website and make purchases. By using the website, you confirm that you are at least 18 years old or have the permission of a guardian.

3. Account Creation and Security

• To make a purchase, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process.
• You are responsible for maintaining the confidentiality of your account details and password.
• You agree to notify us immediately of any unauthorized use of your account.

4. Product Information and Pricing

• We make every effort to ensure product information, including descriptions and pricing, is accurate. However, we reserve the right to correct any errors in product information or pricing.
• Prices are listed in GBP and exclude taxes, which will be calculated at checkout.

5. Order Process

• When you place an order on the website, you are making an offer to purchase the product(s) in accordance with these terms.
• We reserve the right to accept or reject any order for reasons such as product availability or inaccuracies in pricing.
• You will receive an order confirmation email once your order is processed. This does not guarantee the acceptance of your order.

6. Payment

• We accept payments via credit card, debit card, and PayPal.
• By submitting your payment details, you confirm that you are authorized to use the payment method.
• We reserve the right to refuse any order if the payment cannot be processed or there is an issue with the payment method.

7. Shipping and Delivery

• We offer shipping to UK destinations only. Shipping fees are calculated at checkout based on the destination and size of the order.
• Delivery times may vary depending on the location. We aim to process orders within 2 business days.
• Once the product is shipped, the responsibility for delivery lies with the carrier. We are not liable for any delays or issues with delivery.
• Shipping fees are non-refundable.

8. Returns and Refunds

• Due to food safety regulations, Saracino products are non-refundable. Please ensure that you are certain about your order before completing your purchase.
• If your product arrives damaged or faulty, please contact us within 1 day of receiving your order for assistance.

9. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website or our products.
• Our liability for any claim arising from a purchase is limited to the total value of the product(s) purchased.

10. Intellectual Property

• All content on this website, including but not limited to logos, product images, text, and designs, are owned by Saracino Dolci Ltd and are protected by copyright and intellectual property laws.
• You may not use any of our intellectual property without prior written consent.

11. User Conduct

• You agree not to use this website for any unlawful or prohibited activities, including but not limited to:
  • Impersonating any person or entity.
  • Transmitting harmful content (viruses, malware, etc.).
  • Violating any applicable laws.
• We reserve the right to suspend or terminate accounts that violate these terms.

12. Privacy and Data Protection

• Your privacy is important to us. Please review our Private Policy to understand how we collect, use, and protect your personal information.
• By using this website, you consent to the processing of your data as described in our Privacy Policy.

13. Force Majeure

• We are not liable for failure to perform or delays in performance caused by events beyond our control, such as natural disasters, acts of government, strikes, or other unforeseen circumstances.

14. Visitor Provided Material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute, or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy & Security Policy.

1.7 When using this website, you shall not post or send to or from this website any material:

• (a) For which you have not obtained all necessary consents;
• (b) That is discriminatory, obscene, pornographic, defamatory;
• (c) Which is harmful in nature including, and without limitation, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of paragraph 1.7.

15. Governing Law and Dispute Resolution

• These terms are governed by and construed in accordance with the laws of England and Wales.
• Any disputes will be resolved through negotiation or, if necessary, through legal proceedings in the courts of England and Wales.

16. Changes to Terms and Conditions

• We may update or modify these terms and conditions at any time. Any changes will be posted on this page with an updated effective date.
• By continuing to use the website after changes are posted, you agree to be bound by the revised terms.

17. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Saracino Dolci Ltd
info@saracinodolci.co.uk