Privacy Policy

Privacy & Security Policy for Saracino Dolci

At Saracino Dolci, we are committed to protecting and respecting your privacy. This Privacy & Security Policy explains how we collect, use, and protect your personal information when you visit our website www.saracinodolci.co.uk and use our services.

Please read this policy carefully to understand how we handle your personal data. By using our website or purchasing from us, you agree to the terms of this policy.

1. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Name, email address, postal address, phone number, payment details (credit/debit card or PayPal information), and other relevant details when you create an account or make a purchase.
• Usage Data: Details of your visits to our website, including traffic data, location data, weblogs, and other communication data. This data helps us improve our website’s performance and user experience.
• Cookies: We use cookies (small text files stored on your device) to enhance your experience on our website. Cookies help us remember your preferences, track your session, and improve the performance of our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Process Orders: To fulfill and process orders, process payments, and deliver products.
• Customer Service: To provide customer support, respond to inquiries, and address any issues or concerns.
• Personalization: To customize the content and features of our website for you based on your preferences and browsing behavior.
• Marketing: With your consent, we may send you promotional emails about our products, special offers, or other updates that we believe may interest you. You can opt out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers, such as payment processors, shipping companies, and marketing partners, who help us operate our website and fulfill orders. These third parties are obligated to keep your information confidential and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information to comply with legal obligations, regulations, or requests from law enforcement authorities.

4. Data Security

We take your privacy seriously and are committed to ensuring your personal data is secure. We implement a variety of security measures, including:

• Encryption: We use secure encryption (SSL/TLS) technology to protect your personal information during transactions.
• Access Controls: We restrict access to your personal data to only authorized personnel who need the information to perform their job functions.
• Regular Audits: We periodically review our security practices to ensure that your personal data is protected.

While we make every effort to protect your personal data, please note that no data transmission or storage system can be 100% secure. By using our website, you acknowledge and accept the inherent risks.

5. Cookies

We use cookies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings.
• Analyze website traffic.
• Customize the content you see based on your browsing behavior.

You can choose to accept or decline cookies through your browser settings. However, please note that some features of our website may not function properly if cookies are disabled.

For more information, please refer to our Cookie Policy.

6. Your Rights

Under data protection laws, you have the following rights in relation to your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: If any of the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or for legitimate interests.
• Right to Withdraw Consent: If you have provided consent for the processing of your personal data, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@saracinodolci.co.uk

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy & Security Policy or as required by law. If you wish to request that we delete your personal data, please contact us using the details provided in Section 6.

8. Changes to This Privacy Policy

We may update this Privacy & Security Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any significant changes by posting an updated policy on this page with an updated effective date.

9. Contact Information

If you have any questions or concerns about this Privacy & Security Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

Saracino Dolci Ltd
Email: info@saracinodolci.co.uk